During the coronavirus (COVID-19) pandemic, our staff have been working hard to ensure that all patients receive the urgent care they need, not just those patients with coronavirus.
We have put many measures in place to make sure that all patients are protected from the virus and would like to reassure you that your procedure can be done safely.
Coronavirus in the South West
We have all been asked to stay at home for a long time so it is understandable that leaving your home, even for something as important as going to hospital, can be a worry.
The spread of coronavirus has been different across the country and the South West has had some of the lowest numbers of cases and deaths. In turn, North Devon and Torridge have had some of the lowest numbers in the South West.
The safety of patients and staff is our top priority, so despite these low numbers, we want to reassure you that we have put in place a range of measures to keep everyone safe from coronavirus.
- We are practising good hand hygiene and are cleaning all areas frequently
- We are wearing personal protective equipment (PPE) to protect staff and patients
- We are supporting staff and patients to be socially distant in communal spaces such as waiting rooms and corridors
- We are asking people to follow the guidance in this leaflet
Checking for Coronavirus symptoms
When you arrive for your appointment the team will check if you have any potential Coronavirus symptoms.
We will check with you whether you have:
- A new continuous cough
- A high temperature
- Altered or loss of sense of taste or smell
- or any other symptoms
It is really important that you tell us if you have any symptoms, as your risk of complications may be higher if you have coronavirus.
We will need to reschedule your procedure if we have concerns that you might have coronavirus, but we will make sure that it is re-booked as soon as possible.
When you arrive
Please arrive on time for your appointment but do not arrive too early.
Our waiting room is now open so please come up to the third floor for the time of your appointment.
Hand and gel and face masks are available.
During and after your procedure
You may be asked to continue wearing a mask during your appointment apart from a short time during your dental treatment. You will be asked to put a mask back on whilst you leave the clinic and building.
PALS
The Patient Advice and Liaison Service (PALS) ensures that the NHS listens to patients, relatives, carers and friends, answers questions and resolves concerns as quickly as possible. If you have a query or concern call 01271 314090 or email ndht.pals@nhs.net
Northern Devon Healthcare NHS Trust aims to provide high quality services. However, please tell us when something could be improved. If you have a comment or compliment about a service or treatment, please raise your comments with a member of staff or the PALS team in the first instance.
‘Care Opinion’ comments forms are available online at www.careopinion.org.uk
Northern Devon Healthcare NHS Trust Raleigh Park, Barnstaple
Devon EX31 4JB Tel. 01271 322577
Last updated: August 23, 2022